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Privacy

PRESENTATION OF WWW.CILASOFT.COM

www.cilasoft.com has been registered by CILASOFT.
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CONTACT THE WEBMASTER

If you have noticed an error on this site or if you wish to contact the webmaster, send an e-mail to: contact@cilasoft.com

DISCLAIMER

The contents presented on www.cilasoft.com are provided for information purposes only. CILASOFT assumes no responsibility regarding the completeness, accuracy, or topicality of the information published on the website. The elements published on this site may contain technical inaccuracies and/or typographic errors. The information may be modified on a regular basis and any such modifications will be integrated in the future editions of the site.
CILASOFT may make improvements or changes in the products, programs or services described on the site at any given time without notice.
The reproduction, representation, modification, publication, communication, alteration, copying… of any part of this website, using any method, on any type of material, is strictly forbidden.
Non authorised use of this site or of its contents, also of any information presented on the site, will be considered as an infringement of the legislation governing intellectual property (Cf. articles L 335-2 and following of the Intellectual Property Code).
The same applies to any databases that may be included within www.cilasoft.com website. These are protected by the dispositions of the July 1st 1998 law, transposing the European Directive ratified on March 11th 1996 on the legal protection of computer based databases, into the Intellectual Property Code. As a result, any reproduction, in full or in part, of data contained in these databases, will engage the user’s responsibility.
All the logos, products, pictures and trademarks quoted on the website are the property of their respective holders.

OFF-SITE LINKS

The site published at www.cilasoft.com includes hypertext links leading off-site to other websites. CILASOFT is not the owner or manager of these sites, and cannot supervise their contents. CILASOFT therefore assumes no responsibility for the contents of these websites, nor for any personal details that may be collected via those sites (cookies and other similar methods).
Any public or privately owned website may include a link to www.cilasoft.com only with prior authorisation from CILASOFT.

PHOTO CREDITS

The following images were bought on Fotolia and Shutterstock:

The other pictures are the property of Cilasoft.

PRIVACY POLICY

What does this Privacy Policy Cover?

Cilasoft respects your privacy and is committed to protecting your Personal Data. We want to be transparent with you about how we collect and use your Personal Data in providing this website ("Site"), as well as in providing and promoting our products and services.

We also want tell you about your privacy rights and how the law protects you.

With that in mind, Cilasoft Privacy Policy is designed to describe:

Who we are and how to contact us.
Your Rights relating to your Personal Data.
Marketing communications preferences.
What Personal Data we collect.
How we use your Personal Data and why.
What happens when you do not provide necessary Personal Data?
Personal Data from Third Party Sources.
How we use cookies and other tracking or profiling technologies.
Who we share your Personal Data with.
How we keep your Personal Data secure.
How long we store your Personal Data.
Our policy on children.
Third party links.

Incoming, EU-wide data protection legislation known as the “General Data Protection Regulation” or “GDPR” (a copy of which is posted here), will have effect from May 25th, 2018. The Privacy Policy is intended to meet our duties of Transparency under the GDPR, as well as existing data protection legislation implementing the EU Data Protection Directive.

We will post any modifications or changes to this Privacy Policy on this page. It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing Personal Data about you. Doing so will enable you to be fully aware of how and why we are using your Personal Data. This Privacy Policy supplements such other notices and is not intended to override them.

Who we are and how to contact us.

Who we are.

CILASOFT SAS is the Controller (for the purposes of the GDPR) of your Personal Data (referred to as either “Cilasoft”, “we”, “us” or “our” in this Privacy Policy).

Our address is: Les Perséides, 2 allée du Parmelan, ZAC de la Bouvarde, 74370 Epagny Metz-Tessy (Annecy), France

How to contact us.

You can contact us by emailing: privacy@cilasoft.fr.

Your Rights relating to your Personal Data.

Your rights in connection with Personal Data

Under certain circumstances, by law you have the right to:

Request access to your Personal Data. This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.
Request correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected. It is important that the Personal Data we hold about you is accurate and current.
Request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have exercised your right to object to processing (see below).
Object to processing of your Personal Data. This right only exists where we are relying on a Legitimate Interest as the legal basis for our processing and there is something about your particular situation, which makes you want to object to processing on this ground. You also have the right to object where we are processing your Personal Data for direct marketing purposes.
Request the restriction of processing of your Personal Data. This enables you to ask us to suspend the processing of Personal Data about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your Personal Data. We will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

How to exercise your rights

If you want to exercise any of the rights described above, please contact us using the contact details shown in the section entitled “Who we are and how to contact us”.

Typically, you will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Complaints

If you would like to make a complaint regarding this Privacy Policy or our practices in relation to your Personal Data, please contact us at: privacy@cilasoft.fr.

We will reply to your complaint as soon as we can.

If you feel that your complaint has not been adequately resolved, please note that the GDPR gives you the right to contact your local data protection supervisory authority, which for France, is the Commission nationale de l'informatique et des libertés.

Marketing communications preferences.

You can ask us to stop sending you marketing messages at any time by:

following the opt-out links on any marketing message sent to you; and/or
by contacting us at any time using the contact details shown in the section entitled “Who we are and how to contact us”.

Where you opt out of receiving these marketing messages, this will not apply to Personal Data provided to us as a result of any strictly necessary service-related communications (for example: emails relating to your and/or your employer’s use of our products and services).

What Personal Data we collect.

All the Personal Data we collect, both from you and from third parties about you, is outlined in the table below.

Before you read that table, it might be useful to explain what “Personal Data” is. The GDPR definition of Personal Data can be found here. Essentially, it boils down to: information about an individual, from which that individual is either directly identified or can be identified.

It does not include ‘anonymous data’ (i.e., information where the identity of individual has been permanently removed).

However, it does include ‘indirect identifiers’ or ‘pseudonymous data’ (i.e., information which alone doesn’t identify an individual but, when combined with certain additional and reasonably accessible information, could be attributed to a particular person).

Category of Personal Data collected	What this means
Identity Data	First name, last name, title, username or similar identifier.
Contact Data	Physical address, billing address, email address and telephone numbers. Please note that, unless you give us your private details, this information will typically be associated with your employer/employment – i.e., we will collect your employer’s billing address unless you choose to provide us with your personal billing address.
Marketing and Communications Data	Preferences in receiving marketing from us and our third parties and communication preferences.
Technical Data	Internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Site.
Usage Data	Analytics information about how you use our Site. This is often based on (or combined with) the Technical Data referred to above.

Aggregated Data

We also collect, use and share “Aggregated Data” such as statistical or demographic data for any purpose. Aggregated Data may be derived from your Personal Data, but once in aggregated form it will not constitute considered Personal Data for the purposes of the GDPR as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Site feature. However, if we combine or connect Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this Privacy Policy.

No Special Categories of Personal Data

We do not collect any “Special Categories of Personal Data” about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How we use your Personal Data and why.

We will only use your Personal Data for the purposes for which we collected it as listed below, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us using the details shown in the section entitled “Who we are and how to contact us”.

If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

What is our “legal basis” for processing your Personal Data?

In respect of each of the purposes for which we use your Personal Data, the GDPR requires us to ensure that we have a “legal basis” for that use. We will only use your Personal Data when the GDPR allows us to – most commonly, we will use your Personal Data in the following circumstances:

Where we need to perform a contract we are about to enter into or have entered into with you (“Contractual Necessity”).
Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests (“Legitimate Interests”). More detail about the specific legitimate interests pursued in respect of each Purpose we use your Personal Data for is set out in the table below. However, broadly speaking, Legitimate Interests means our interests in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your Personal Data for our legitimate interests.
Where we need to comply with a legal or regulatory obligation (“Compliance with Law”).

Generally we do not rely on your “consent” as a legal basis for using your Personal Data. However, we may need and ask for your consent in relation to sending you third party direct marketing communications to you via email.

We have set out below, in a table format which of the legal bases we rely on in respect of the relevant Purposes for which we use your Personal Data – in addition, where relevant, we have also identified what our legitimate interests in that use might be.

Purpose	Category(ies) of Personal Data involved	Our legal basis for this use of data
To register you as a new customer.	Identity Data Contact Data	Contractual Necessity
To sell and communicate about our products and services.	Identity Data Contact Data Marketing and Communications Data	Legitimate Interests We have a legitimate interest in sending newsletters to communicate about our products and services.
Lead generation through inferring the organizations visitors to our Site may work for.	Technical Data Usage Data	Legitimate Interests. We have a legitimate interest in enabling ourselves to grow our business through better informing our marketing strategy.
Technical administration of the Site	Technical Data Usage Data	Legitimate Interests. We have a legitimate interest in ensuring the ongoing security and proper operation of our services and the Site, as well as the IT services and networks associated therewith. This includes ensuring the Site is protected from automated “spamming”, “crawling” or “scraping” operations.

What happens when you do not provide necessary Personal Data?

Where we need to process your Personal Data either to comply with law, or to perform the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform a contract we have or are trying to enter into with you (for example, to provide you with the functionalities of the Site).

In this case, we may have to stop you from using our Site or our products and services but we will notify you if this is the case at the time.

Personal Data from Third Party Sources

In addition to the Personal Data that we collect directly from you (as described in the section immediately above this one), we also collect certain of your Personal Data from third party sources. These sources are broken down in the table below, together with a description of whether they are publicly available or not.

Third party data source	Publicly available?	Category(ies) of personal data received.
Social Media sites	Yes	Identity Data Contact Data
Our Affiliates	No	Identity Data Contact Data Marketing and Communications Data
Our Partners/Resellers and Customers	No	Identity Data Contact Data Marketing and Communications Data
Marketing Tools	No	Technical Data Marketing and Communications Data (when a newsletter is sent through a Marketing Tool)

How we use cookies & other tracking or profiling technologies.

Cookies.

What are cookies?

We collect information using “cookies”. Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Site.

We only use third party cookies, which are served by service providers on our Site, and may be used by such service providers to recognise your computer or mobile device when it visits other websites.

Cookies we use

Our Site uses the following types of cookies for the purposes set out below:

Type of cookie

Purpose

Analytics Cookies

These cookies are used to collect information about traffic to our Site and how users use our Site. The information gathered via these cookies does not “directly” identify any individual visitor – e.g., it’s not associated with a visitor’s name. However, it may render such visitors “indirectly identifiable”. This is because the information is typically linked to a pseudonymous identifier associated with the device you use to access our Site.

The information collected is used to track the number of visitors to our Site, the websites that referred them to our Site, the pages they visited on our Site, what time of day they visited our Site, whether they have visited our Site before, and other similar information. We use this information to help operate our Site more efficiently, to gather broad demographic information and to monitor the level of activity on our Site.

We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how our Site works.

You can find out more about how Google protects your data here: www.google.com/analytics/learn/privacy.html.

You can prevent the use of Google Analytics relating to your use of our Site by downloading and installing the browser plugin available via this link: http://tools.google.com/dlpage/gaoptout?hl=en-GB

Disabling cookies

You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings”, “help” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings.

Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org.

If you choose to reject these cookies, you may experience some inconvenience in your use of our Site. For example, we may not be able to recognise your computer or mobile device.

Who we share your Personal Data with.

The table below describes who we share your Personal Data with, what we share and why we share it.

Many of our external third parties are based outside the European Economic Area (“Europe”) so their processing of your Personal Data will involve a transfer of data outside to countries based outside of Europe.

We endeavour to ensure that people to whom we provide Personal Data hold it subject to appropriate safeguards and controls. Whenever we transfer your Personal Data out of the Europe, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We may transfer your Personal Data to countries that have been deemed to provide an adequate level of protection for Personal Data by the European Commission. For further details, see European Commission: Adequacy of the protection of Personal Data in non-EU countries.
Where we use certain service providers, we may use specific contracts approved by the European Commission, which give Personal Data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of Personal Data to third countries.
Where we use providers based in the U.S., we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to Personal Data shared between Europe and the U.S. For further details, see European Commission: EU-U.S. Privacy Shield.

Recipients	Category(ies) of personal data we share.	Why we share it	Location(s)
Our Partners/Resellers	Identity Data Contact Data	Our partners help us provide our service and help manage our customer relationships (including providing customer support, customer liaison etc).	Within Europe Other European Countries North America Australia Africa Middle East
Service Providers	Identity Data Contact Data Marketing and Communications Data Technical Data	Our service providers provide us with marketing services.	Within Europe + Switzerland
Companies within our wider group of companies (our “Affiliates”)	Identity Data Contact Data Marketing and Communications Data	Our Affiliates help us provide our service and help manage our customer relationships (including providing customer support, customer liaison etc).	Within Europe United States

How we keep your Personal Data secure.

We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

We limit access to your Personal Data to those employees and other staff who have a business need to have such access. All such people are subject to a contractual duty of confidentiality.

We have put in place procedures to deal with any actual or suspected Personal Data breach. In the event of any such breach, we have systems in place to work with applicable regulators. In addition, in certain circumstances (e.g., where we are legally required to do so) we may notify you of this breach.

How long we store your Personal Data.

We will only retain your Personal Data for so long as we reasonably require it to use it for the purposes set out above in the section entitled “How we use your Personal Data and why.”, unless a longer retention period is required by law (for example for regulatory purposes).

The table below shows our standard retention practices:

Category of Personal Data	Retention period
Marketing and Communications Data	For so long as you remain a customer/prospect of ours. Please note: you will be considered a prospect until we receive an opt-out request from you. For information on how to opt out see the section entitled “Marketing communications preferences.”
Identity Data and Contact Data	For so long as retention is necessary to fulfil the Purpose(s) for which it was collected.
Usage Data	For so long as retention is necessary to fulfil the Purpose(s) for which it was collected.
Technical Data	For so long as retention is necessary to fulfil the Purpose(s) for which it was collected.

Our policy on children.

This Site is not intended for children below 16 and we do not knowingly collect data relating to such children.

Third party links.

This Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share your Personal Data. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every site you visit.

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